We understand that circumstances such as job loss, economic conditions, illness or other factors may make your financial situation uncertain. And we know that there is a great deal of information currently being issued by the Government and the media regarding home loans, not all of it clear or complete with details about who qualifies and under what conditions.      There are a variety of programs available to help you resolve your delinquency and keep your home. You may be eligible to refinance or modify your mortgage to make your payments and terms more manageable, for instance, lowering your monthly payment to make it more affordable. Or, if you have missed a few payments, you may qualify for a temporary (or permanent) solution to help you get your finances back on track. Depending on your circumstances, staying in your home may not be possible. However, a short sale or deed-in-lieu of foreclosure may be a better choice than foreclosure - see below for more information.      First and foremost, if you can keep your mortgage current, do so. However, if you find that you are unable to make your mortgage payments, you may qualify for a loan workout option.

	Reinstatement: Your lender is always willing to discuss ...read more... Forbearance: Your lender may allow you to reduce or ...read more... Repayment Plan: You may be able to get an agreement to ...read more...
	If it appears that your situation is long-term or will permanently affect your ability to bring your account current ...read more... If keeping your home is not an option ...read more...

The right option for you depends on your individual circumstances. If you provide all required information and documentation about your situation, we can determine if you qualify for temporary or long-term relief, including solutions that may allow you to stay in your home (refinance, repayment, forbearance, loan modification) or leave your home while avoiding foreclosure (short sale or deed-in-lieu of foreclosure).      Approval of any of these options may be subject to the Investor and/or Insurer of the loan. In order to evaluate each of these options, your lender will require you to provide your financial information, letter of circumstance and a listing agreement among other items.      U.S. Department of Housing & Urban Development (HUD)-approved counselors are available to provide you with the information and assistance you may need to avoid foreclosure. You can use the search tool at http://www.hud.gov/offices/hsg/sfh/hcc/fc/ to find a counselor near you.

Customer Service is our number one priority. If you have concerns with the servicing of your mortgage loan or with the denial of your request for mortgage assistance, please contact the appropriate department to resolve your dispute. If after communicating with the appropriate department you still feel that your concerns have been unresolved, you may contact our Escalation Unit for a review of your case. ...read more...