Step 1 |
Step 2 |
To escalate your file for review, please use one of the appropriate methods listed below:
You remain obligated to make all mortgage payments as they come due, even when we are evaluating your request. If you have missed four (4) monthly payments or there is reason to believe the property is vacant or abandoned, we may refer your mortgage to foreclosure regardless of whether you are being considered for a modification or other types of foreclosure alternatives. If you have any questions regarding your request for escalation or appeal of an evaluation for a foreclosure prevention option, representative are available to assist you Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time by calling 1-866-233-4588. |