|
|
Colonial Savings
Consumer Privacy Policy
INTRODUCTION
Part 573, Chapter V, Title 12 of the Code of Federal Regulation (Privacy of
Consumer Financial Information) restricts the use of Consumer Financial
Information and requires that certain disclosures be provided to consumers
and customers.
The Fair Credit Reporting Act was implemented to assure fair, accurate and
timely reporting of credit information. Among other provisions, the Fair
Credit Reporting Act directs users of credit information as to the
limitations of sharing information. There are other laws applicable to
consumer and customer privacy, for example, the Right to Financial Privacy
Act describes how and under what conditions financial institutions are
obligated to provide an individualâs records to government agencies, and the
Bank Secrecy Act describes under what circumstances suspicious activity must
be reported.
POLICY
It is the policy of Colonial Savings, F.A. and its operating divisions and
affiliates to respect the privacy of persons seeking information or services
from us. Colonial employees are to keep customer information confidential.
Colonial seeks to abide by the laws and regulations governing access to
customer activity.
Colonial Savings, F.A. recognizes how important it is to our customers
that sensitive information remains confidential. Our employees have been
directed to abide by a comprehensive Consumer Privacy Policy.
A. Categories of Information We Collect
We collect non-public personal information about you from the following
sources:
- Information we receive from you on applications or other forms,
- Information about your transactions with us, our affiliates, or others;
and
- Information we receive from a consumer reporting agency.
B. Web Site Privacy
www.colonialsavings.com www.colonialnationalmortgage.com
www.cumembers.com www.cbankers.com
Persons may browse our web site anonymously. Colonial Savings, F.A. tracks
which pages of our site are visited and we note usersâ ID (host) addresses
(as all web sites do automatically), but this tracking does not gather
information about individuals. This tracking allows Colonial to identify
current usage patterns in order for us to improve the information we
provide.
Colonial Savings, F.A. has the ability to gather specific information from
web site users only when web site users elect to provide information to us
such as in the case of users completing and transmitting a mortgage
prequalification form.
Colonialâs digital ID allows the userâs browser to verify Colonialâs
Internet identity every time a user visits our site and insures that
information users choose to send us will be delivered only to Colonial. In
addition, portions of Colonialâs site have encryption capabilities, making
information transmissions from or to consumers secure from third party
interception.
C. Sharing Customer Information
We do not disclose any non-public personal information about our customers
or former customers to anyone, except as permitted by law.
Conducting our Business
Colonial may provide customer information to third party companies in order
for Colonial to conduct its normal business of originating and servicing
loans and acceptance of deposit and transaction accounts. Information on
accounts at Colonial may also routinely be reported to credit bureau
agencies. Colonial may also provide customer information as provided on
applications or other forms to marketing companies in order to facilitate
Colonialâs own marketing endeavors. Colonial and its affiliated companies,
may enter into Joint Marketing Agreements with Third Party Companies to
offer our customers products or services that we consider beneficial.
Complying with Applicable Law
Colonial Savings is required to comply with various laws governing consumer
information. This includes, for example, an obligation to report suspicious
activity involving consumer accounts. Another example includes the
requirement to permit access by regulators to information in the course of
routine examinations. It is the expressed policy of Colonial Savings, F.A.
to abide by the laws and regulations governing its operations. Colonial will
report and allow access to consumer information only within the parameters
set by the laws and regulations.
Making Available Special Products and Services
Colonial Savings is affiliated, through common ownership, with DuBose and
Associates (also d/b/a Colonial National Insurance Services), Colonial Life
Insurance Company of Texas, Colonial Mortgage Insurance Company, CLICOT
Agency, Colonial Lloyds and First Western Title Co. Colonial may share
information regarding our customersâ accounts with our affiliates. For
example, mortgage loan applicants may be asked whether they are interested
in receiving a quote on insurance. Colonial will not share credit reports or
third party information with our affiliates.
Additionally, Colonial Savings administers an automated loan payment plan
known as the Interest Saver Program. In order for this program to be offered
to our customers, basic loan customer information may be made available to a
marketing group.
D. Colonialâs Customer Privacy Principles
We restrict access to non-public personal information about you to our
employees who need access to the system containing your information in order
to perform their job. We maintain physical, electronic, and procedural
safeguards that comply with federal standards to guard your non-public
personal information. We will continue to update these safeguards as
technology changes occur.
In recognition of the high level of trust and confidence our customers have
in Colonial Savings, the following Customer Privacy Principles have been
adopted as a guide for our officers and employees to follow in the use of
customer information.
- We recognize and respect our customerâs expectations of financial
privacy.
- We will limit the collection and use of customer information to the
minimum necessary to offer and deliver the products and services that we
provide.
- We will restrict access to customer information to authorized employees.
- We will strive to maintain customer information as accurate, current and
complete as possible. Colonial will be responsive to customersâ requests to
correct errors.
- We will establish safeguard standards for the security and
confidentiality of customer information.
- We will not reveal specific information about customer accounts or other
personally identifiable data to unaffiliated third parties, unless (1) the
information is provided to help complete a customer initiated transaction;
(2) the customer requests it; or (3) the disclosure is allowed or required
by law.
- Whenever we hire other organizations to provide support services, we
will require those organizations to adhere to similar privacy principles.
A copy of this policy will be maintained at each of our branch and loan
production offices and will be available to the public upon request.
Customers may address questions regarding privacy issues by writing to
the Mortgage Services Department, Colonial Savings, P. O. Box 2988, Fort
Worth, Texas 76113 or by calling 817-877-9599 or 1-800-937-6001.
|
|
Online Banking
Access your bank accounts online. Check your balance. Get the latest updates.
|
My Mortgage
Access your mortgage accounts online. Check your escrow balance.
|
|
|
